Support

Setup guides, videos and frequently asked questions to help you get Prism Email Router up and running.

Setup guides

We will provide detailed setup guides here, including:

  • Creating an application and configuring Graph API permissions in the Entra admin console
  • Configuring the user account for Dynamics 365 access
  • Installing and configuring Prism Email Router on your server
  • Deploying the Dynamics App for Outlook using PowerShell

Guides will be available as downloadable PDFs and step-by-step web pages.

Videos

Video walkthroughs will be linked here to complement the written guides. Check the Demo page for the main product demonstration.

Frequently asked questions

No. Prism Email Router works with your existing Dynamics 365 on-premise configuration. You do not need to make any changes to the Dynamics environment itself.

You need to register an application in the Microsoft Entra admin console and grant it the relevant Microsoft Graph API permissions for reading and sending mail. Our setup guide walks you through this process step by step.

The application is installed on your own server (typically alongside or near your Dynamics 365 deployment). We do not host or access your data—everything stays within your infrastructure.

Yes. Using the Dynamics App for Outlook is not part of the router itself, but we provide a PowerShell guide so you can deploy and manage it in your environment.

Exchange Web Services is being removed from Microsoft Exchange Online in October 2026. For Dynamics 365 on-premise, server-side sync is being removed for version 8x on 1 January 2026 and for version 9x on 1 October 2026. Prism Email Router uses Microsoft Graph instead, so you can continue to synchronise mail without relying on EWS.

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